Terms and Conditions

TERMS AND CONDITIONS

PRICE

  • The price of goods quoted as per the agreement between you, the customer and Woodfords Jewellery
  • The cost of packaging and Royal Mail Special Delivery postage/carriage is included in the price quoted
  • All commission/bespoke orders are non-returnable and non-refundable, including all payments made. By paying the initial deposit you are confirming that all design aspects and details of components (stones, metal) are approved by you, the customer.
  • 50% deposit is required in advance of any works commencing on a bespoke piece/commission.

RETURNS

  • Are accepted on stock items within 14 days for a full refund or exchange providing the item has not been worn or damaged and that the original stock label is in tact.
  • Returns will not be accepted on items that do not have their original stock label
  • Commissions/Custom/Bespoke or altered items are non-returnable and non-refundable

FAULTY GOODS

  • Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one month of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
  • If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same colour and style, subject to availability. Where possible, we will offer to repair faulty items.

WARRANTIES AND LIABILITY

  • We warrant to you that the goods ordered by you will meet the description as shown on our social media sites or via our discussions
  • We take no responsibility for customers' own stones/existing jewellery other than what has been disclosed to us by the customer. The customer surrenders their own stones and or jewellery to us at their risk, we cannot be responsible for/confirm or deny stone(s) and or jewellery value or grading without supporting, accurate documentation.
  • We will not have any responsibility for any damage which occurs to the goods after delivery.
  • If any defect in any goods appear within a month of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the goods or to replace them with similar goods. Any defective goods to be returned to us must be returned at your expense.
  • We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the goods

RECOMMENDATIONS

  • We recommend that settings/claws on jewellery (of any metal), be checked at least once every 12 months.
  • We recommend that white gold will need to be re-plated every 6-12 months depending on wear/use
  • We recommend that all fine jewellery be removed for manual work, outside work, exposure to extreme temperatures and shouldn’t be submerged in water for long periods of time. This list is not exhaustive and is intended as a guide.
  • We recommend that you keep your original box for storing your jewellery
  • We recommend that you insure your piece of jewellery appropriately as per the guidelines of your home/personal insurance limitations and terms.